Refund Policy

Returns

Basically, every single item purchased from GOMORI website and delivered to your doorstep is eligible for a return.

Our policy lasts 7 working days. If 7 working days have gone by since your date of recipient, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

We’ll send you a notification email upon received your returned item(s). And we will be taking 7 working days to process your refund to GOMORI member account, or 30 working days to process your refund to your bank account.

Late or missing refunds
If you haven’t received a refund yet, first check your GOMORI member account or bank account again.
Then contact your bank (if you opted to bank transfer refund). There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@gomori.com.my.

Replacement
We only replace item(s) if they are defective or damaged right upon delivery. If you are not satisfied with the quality, please take a photo of the item and send us a replacement request via email at hello@gomori.com.my. We’ll process your request and revert you within 3 working days. After your request granted, you may opt to send the rejected item(s) back to GOMORI office.

Shipping
To return your product, you should mail your product to: 39-1, Jalan PUJ 3/8, Taman Puncak Jalil, Taman Putra Permai, 43300 Seri Kembangan, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Order Cancellation
Request for order cancellation shall be made within twenty-four (24) hours from the time of placement of your order ("Grace Period") by contacting our customer service officer at hello@gomori.com.my or 1700 81 9675. Any request for cancellation made after the Grace Period will not be entertained. We reserve the absolute discretion to approve or reject your request for cancellation. For cancellation of your order, you shall be responsible for the payment of an administrative charge, which shall be determined by us prior to your cancellation. Notwithstanding anything stated to the contrary, no cancellation will be entertained once your orders have been shipped to your shipping address.

Delivery
We require at least four (4) days to process your order and to deliver the same to your shipping address. We shall not be held responsible for failure or delay to deliver your order if you have supplied us with an incorrect shipping address.

Upon delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product as reference in case of future communication with us.

We only deliver all products in our standard packaging.

All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product.